While working for Amazon sellers, we recognized a void in the area of returns management. The explosion of online commerce with its attendant easy returns and strict seller controls created a tremendous stress on e-tailers. The need to focus on growth and new sales did not allow for proper attention to returns, creating a huge problem of distressed assets, which are not only a net loss in terms of cash flow but also consume valuable storage space.
We started Returns Worldwide out of a nine-by-twelve garage, working with FBA sellers. The response confirmed the incredible need for services in this area, and our total commitment to customer satisfaction has us quickly growing to our current operation in a 6000-square foot warehouse, servicing all types of online retailers.
Returns Worldwide is now a full-service reverse logistics provider, managing not only returns of all kinds, but also overstock and liquidation services. We offer both B2B and B2C services, with oversight and controls that will eliminate refund overages. We can accept individual consumer returns in addition to bulk removals.
Our commitment to you is that we will treat your company as our own, freeing you to focus on the details of your business while we clear up the minutiae of return evaluation, assessment, rehabilitation, and resale.
Our vast network of partners in all arenas of resale and disposition allow us to maximize your returns while minimizing hold times, and you can be informed at every stage of our process through our soon-to-be-completed secure online portal. Try Returns Worldwide, and see why our hundreds of satisfied customers would never dream of going anywhere else!
You can either ship through UPS or LTL directly from your warehouse to ours, or create a removal order directly from Amazon's warehouse using our warehouse as the ship-to address. We can even be the direct ship-to address on your customers’ return labels.
No, we are a direct solution provider capable of handling accounts of all sizes.
Absolutely. We are able to inspect returns and advise you what condition the item is in. In these cases, our charge would be on a per-item basis.
You can outsource your complete returns department to us, so customers can send returns directly to our warehouse where we will process them appropriately. We also provide a full line-up of FBA services including labeling, kitting and bubble wrapping.
We can RTV them for you or repurpose them for other products that might be missing parts. Otherwise, we dispose of them for you.
We can handle just about anything! Whatever you have, we’ll deal with it.
Any condition at all. Slightly damaged, restricted in certain regions that can be redistributed to a more lucrative market, or simply brand new but sitting in your warehouse gathering dust. Our experienced quality control team inspects the condition of every product, and prepares it for optimal resale speed and value.
That depends greatly on the specifics of each individual case, but we work to turn around your items as fast as possible so you can turn your 'dead stock' into cash and utilize the proceeds to purchase new stock.
We do payouts monthly. We are equipped to perform payouts through QP, ACH, check or wire, per your preference.